FAQs

Shopping Information

Is the color shown on the website going to be exactly what arrives?

Due to differences in your screen settings, lighting when photos were taken, and each individual hide, the color will vary up to 20% from what you see on your screen.

Can I change my order?

That depends on whether or not it has been shipped yet. Please email us at customer@vogueflair.com and we’ll do our best.

How do I cancel my order?

Just reach out to us at customer@vogueflair.com and we’ll cancel your order as long as it hasn’t been shipped.

Free Shipping?

We offer free shipping all over Pakistan.

What type of leather do you use?

We use full grain leather.

What custom services do you offer?

With our custom services, customers can opt for any of our design they like and it will be made in any color and leather according to their preference.

What is the delivery time for custom order?

Delivery time for custom order is 12 to 15 working days, though we will try to deliver it as soon as possible.

Do your products carry any warranty against manufacturing faults?

Yes! All of our products are warranted with a standard 365 days warranty against stitching defects.

Are all of your products hand-made?

All our products are completely handmade, using minimum machine work.

Do we have an outlet?

For now, we don’t have any outlet yet.

How Long Will It Take To Get My Package?

Delivery time for every product is mentioned on its page, usually it takes 2 to 4 working days for most of the products. If you experience delays in receiving your order, contact us immediately and we will help to confirm the status of your order.

What Payment Methods Are Accepted?

At the moment, we only accept Cash on delivery and Direct Bank Transfer payments.

Who should I contact if I have any queries?

For any queries email us at customer@vogueflair.com or message us on our Facebook page

How do I return or exchange any product?

Please go through our return and exchange policy for complete details. You can return or exchange your product within 7 days after receiving it.