Faq's
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Shopping Information
1. What type of leather do you use?
We use full grain leather for all our products. Full grain leather is known for its durability, natural beauty, and luxurious feel, making it an excellent choice for long-lasting and high-quality items.
2. Are all of your products hand-made?
All our products are completely handmade, using minimum machine work.
3. Do your products carry any warranty against manufacturing faults?
Yes! All of our products are warranted with a standard 365 days warranty against stitching defects.
4. Is the color shown on the website going to be exactly what arrives?
Due to differences in your screen settings, lighting when photos were
taken, and each individual hide, the color will vary up to 20% from what
you see on your screen.
5. Do we have an outlet?
For now, we don’t have any outlet yet.
6. What custom services do you offer?
With our custom services, customers can opt for any of our design they like and it will be made in any color and leather according to their preference.
7. What is the delivery time for custom order?
Delivery time for custom order is 12 to 15 working days, though we will try to deliver it as soon as possible.
Payment Information
1. What Payment Methods Are Accepted?
At the moment, we only accept Cash on delivery and Direct Bank Transfer payments.
2. Is it safe to make payments on your website?
Absolutely. We take the security of your payment information seriously and use industry-standard encryption technologies to safeguard your data.
3. Can I receive a refund if I'm not satisfied with my purchase?
Our refund policy varies depending on the product. Please refer to our Return & Exchange policy page for detailed information or contact our customer support team for assistance with any refund-related inquiries.
Order & Returns
1. Free Shipping?
We offer free shipping all over Pakistan.
2. How Long Will It Take To Get My Package?
Delivery time for every product is mentioned on its page, usually it
takes 2 to 4 working days for most of the products. If you experience
delays in receiving your order, contact us immediately and we will help to confirm the status of your order.
3. Can I change my order?
That depends on whether or not it has been shipped yet. Please email us at customer@vogueflair.com and we’ll do our best.
4. How do I cancel my order?
Just reach out to us at customer@vogueflair.com and we’ll cancel your order as long as it hasn’t been shipped.
5. Who should I contact if I have any queries?
For any queries email us at customer@vogueflair.com or message us on our Facebook page
6. How do I return or exchange any product?
Please go through our return and exchange policy for complete
details. You can return or exchange your product within 7 days after
receiving it.